Books tagged: customer experience

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Found 14 results

Superior Customer Service
Price: $2.99 USD. Words: 9,190. Language: English. Published: November 27, 2016 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Mentoring & coaching
A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team...
Dancing The Digital Tune
Price: $7.95 USD. Words: 44,610. Language: English. Published: May 16, 2016. Categories: Nonfiction » Business & Economics » Marketing
This book takes you beyond Digital and Attention Marketing, and into the realm of long term customer engagement! In today's rapidly changing world, we seem to be playing a new game with the same old rules. The testimonials from readers sum it up - "Traditional models are inadequate for future successes. The 5 actionable frameworks will help align our strategy with the digital customer!"
100 Short Stories From My Customers
Price: $3.99 USD. Words: 11,860. Language: English. Published: February 17, 2016. Categories: Nonfiction » Business & Economics » Customer relations
The book is a collection of short stories and conversations with customers who checked out at my register at Walmart store in Sugar Land, Texas. Topics were anything under the sun.
Creating a Welcoming & Connected City: The Philadelphia Experience
Price: Free! Words: 14,920. Language: English. Published: September 5, 2015. Categories: Nonfiction » Business & Economics » Government & business, Nonfiction » Computers and Internet » Information technology
Creating a Welcoming and Connected City: The Philadelphia Experience shares Philly311’s journey to becoming a leader in customer service, and encourages a critical discussion on public sector return on investment from customer service and community engagement initiatives.
The Curated Experience
Price: $4.99 USD. Words: 25,260. Language: American English. Published: July 12, 2015. Categories: Nonfiction » Business & Economics » Customer relations
I make the case that customer experience is not just a differentiator – it is the reason your organization exists. Profits and long term growth are by-products of delighting customers. Whether you support customers through a call center or you are an army of one you will learn how to create an environment that is intentional about delighting customers.
Get Digital: A Marketer's Guide to Unleashing the Power of Digital Technology
Price: Free! Words: 37,300. Language: English. Published: July 7, 2014. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » E-commerce / internet marketing
Get Digital: A Marketer's Guide to Unleashing the Power of Digital Technology is for marketers and other professionals who are coming to terms with digital and web technologies. It offers answers to the challenges experienced marketers and professionals face in enabling digital customer experiences.
Practical Tips to Get More Customers
Price: $5.99 USD. Words: 11,560. Language: English. Published: July 9, 2013. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Advertising
Practical Tips to Get More Customers is an indispensable book for business owners and marketing managers. Ali Asadi is a well-known expert in his field and analyzes the many varied aspects of marketing and provides valuable tips on making your business a success. He covers such important subjects as social media, web design, SEO, video marketing, email marketing and much more.
Customer Experience in The Cloud
Price: $9.99 USD. Words: 17,160. Language: English. Published: June 25, 2013. Categories: Nonfiction » Education and Study Guides » Computers & technology
This e Book will show you how to measure the overall effectiveness of your online customer service, multichannel service, and web self service strategy. It will guide you through determining how to effectively implement best practices across all customer support channels, how to measure it’s overall effectiveness, and how you can benchmark and compare your performance.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.