Books tagged: customer experience in the cloud

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Found 2 results

Creating a Welcoming & Connected City: The Philadelphia Experience
Price: Free! Words: 14,920. Language: English. Published: September 5, 2015. Categories: Nonfiction » Business & Economics » Government & business, Nonfiction » Computers and Internet » Information technology
Creating a Welcoming and Connected City: The Philadelphia Experience shares Philly311’s journey to becoming a leader in customer service, and encourages a critical discussion on public sector return on investment from customer service and community engagement initiatives.
Customer Experience in The Cloud
Price: $9.99 USD. Words: 17,160. Language: English. Published: June 25, 2013. Categories: Nonfiction » Education and Study Guides » Computers & technology
This e Book will show you how to measure the overall effectiveness of your online customer service, multichannel service, and web self service strategy. It will guide you through determining how to effectively implement best practices across all customer support channels, how to measure it’s overall effectiveness, and how you can benchmark and compare your performance.