Books tagged: customer relations

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Found 20 results

How to deal with rude customers
Price: Free! Words: 3,030. Language: English. Published: August 12, 2019. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Customer relations
A short booklet containing practical tips for anyone dealing with the public, hospitality, tourism and service industry. Easy tips on how to cope and deal with rude and nasty customers that you may encounter in your job on a daily basis.
Marketing 4
Price: $3.99 USD. Words: 5,540. Language: English. Published: March 14, 2019 by Summary Station. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » E-commerce / internet marketing
Marketing 4 By Patrick Bunker How to Create an Effective Sales Letter for your Product or Service that Generates Sales in Addition to Improving your Customers Lives The sales letter is one of the most valuable tools a marketer can use when it comes to selling their product or service. The sales letter is essentially an advertisement for your product or service.
Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
The Growth Cube: Unlocking the Growth Potential of Your Company
Price: $9.99 USD. Words: 86,390. Language: English. Published: September 25, 2017. Categories: Nonfiction » Business & Economics » Small business & entrepreneurship, Nonfiction » Business & Economics » Workplace culture
Do you want to grow your business at a rapid and sustainable pace? Gary Ross, a four-time CEO, with experience spanning from large public companies to start-ups, shares his proven six-dimension “Growth Cube” approach to business success. The Growth Cube provides a step-by-step guide with tips, charts and graphics for small business owners, executive leaders, and CEOs alike.
Hinges
Price: $3.79 USD. Words: 15,230. Language: English. Published: August 28, 2017. Categories: Nonfiction » Business & Economics » Customer relations
When we grasp the importance of Customer Service in our business, we will open the doors to success. This manual was written in simple English with easy to follow instructions of how to create a truly Wonderful Customer Service Experience.
How Mergers Affect Customers: Implications When Integrated Aerospace Companies Become Acquired
Price: $0.99 USD. Words: 4,180. Language: English. Published: January 16, 2017 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Mergers & acquisitions, Nonfiction » Business & Economics » Customer relations
Mergers and acquisitions in the aerospace industry within North America had a strong expansion in 2011 with a 20% increase in the number of transactions from 2010. To better understnad, we need to review large historical purchases in this sector. When we did, the results were surprising!
Customer Loyalty
Price: $3.99 USD. Words: 2,020. Language: English. Published: December 3, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well-established loyal customer base. Huge amounts of money is periodically allocated to advertising, primarily to garner a bigger market share of consumers, but with the existence of a loyal customer base, these expenses can be avoided.
Business Branding
Price: $3.99 USD. Words: 8,760. Language: English. Published: November 11, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Branding is all about what the customers perceive of your company. Your brand is the promise that you intend to make to the customers. The ultimate goal is to spark an emotional connection in order to create a positive feeling resulting to loyalty to a specific product from the customers.
Corporate Gifts
Price: $3.99 USD. Words: 5,110. Language: English. Published: November 4, 2016. Categories: Nonfiction » Business & Economics » Customer relations
There are many different items that are suited to be used as a corporate gift; alternatively there are other forms of gifts, such as hosting a meal in a restaurant. The type of gift you provide should be well planned, with plenty of thought going into the initial decision of what to provide as a corporate gift. The appropriateness of each form of corporate gift will vary according to situations.
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