Books tagged: customer relations

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Found 13 results

How Mergers Affect Customers: Implications When Integrated Aerospace Companies Become Acquired
Price: $0.99 USD. Words: 4,180. Language: English. Published: January 16, 2017 by Brithe Publishing. Categories: Nonfiction » Business & Economics » Mergers & acquisitions, Nonfiction » Business & Economics » Customer relations
Mergers and acquisitions in the aerospace industry within North America had a strong expansion in 2011 with a 20% increase in the number of transactions from 2010. To better understnad, we need to review large historical purchases in this sector. When we did, the results were surprising!
Customer Loyalty
Price: $3.99 USD. Words: 2,020. Language: English. Published: December 3, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Customer loyalty is the single most important element to retain within a business relationship. A lot of positive elements can be derived from a well-established loyal customer base. Huge amounts of money is periodically allocated to advertising, primarily to garner a bigger market share of consumers, but with the existence of a loyal customer base, these expenses can be avoided.
Business Branding
Price: $3.99 USD. Words: 8,760. Language: English. Published: November 11, 2016. Categories: Nonfiction » Business & Economics » Customer relations
Branding is all about what the customers perceive of your company. Your brand is the promise that you intend to make to the customers. The ultimate goal is to spark an emotional connection in order to create a positive feeling resulting to loyalty to a specific product from the customers.
Corporate Gifts
Price: $3.99 USD. Words: 5,110. Language: English. Published: November 4, 2016. Categories: Nonfiction » Business & Economics » Customer relations
There are many different items that are suited to be used as a corporate gift; alternatively there are other forms of gifts, such as hosting a meal in a restaurant. The type of gift you provide should be well planned, with plenty of thought going into the initial decision of what to provide as a corporate gift. The appropriateness of each form of corporate gift will vary according to situations.
Common Sense Customer Service - Improve Your Job Skills & Provide a Great Customer Experience
Price: $5.99 USD. Words: 18,760. Language: English. Published: October 10, 2016 by Geoff Wells. Categories: Nonfiction » Business & Economics » Customer relations
A must-have to add to your customer service training program. Great for large or small companies. Non-threatening, chatty style - easy to read, easy to absorb. Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read.
Lead While Serving: An Integrated Approach to Managing Your Stakeholders and Customers
Price: $2.99 USD. Words: 11,160. Language: English. Published: January 11, 2015. Categories: Nonfiction » Business & Economics » Customer relations
This e- book is designed to provide a workable approach to secure first mover advantages when trying to maintain control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of processes and programs, to address the stakeholder and customer management concerns.It offers a systemic way to make your harried service career tenable.
The "How To" of Customer Service
Price: $2.99 USD. Words: 3,530. Language: Australian English. Published: January 2, 2015 by Wayne Back. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Management
This book covers the essentials of providing excellent customer service
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Business Wit And Wisdom: The Dynamic Manager’s Handbook Of Management Mistakes And Lessons Learned
Series: The Dynamic Manager Handbooks, Book 20. Price: $0.99 USD. Words: 12,220. Language: English. Published: July 23, 2011. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Management and human resources
The only thing better than learning from your own mistakes is learning from the mistakes of others. In this handbook, dozens of small business owners and managers share their experiences with customers, employees, competitors, vendors, and even government regulators. They also brainstorm about ways to improve their companies. Their stories will help you become a better manager.
Customer Service: The Dynamic Manager’s Handbook On How To Build Customer Loyalty
Series: The Dynamic Manager Handbooks, Book 12. Price: $2.99 USD. Words: 8,020. Language: English. Published: May 29, 2011. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Marketing
Good customers are hard to find, but they are easy to lose. Keeping your current customers happy may be the most important marketing strategy for any small business owner. From small things like your telephone greeting to large ones like how you handle complaints, everything you and your staff does affects your customer relationships.