Books tagged: customer relationship

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Found 9 results

All Employees Are Marketers
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Price: Free! Words: 11,130. Language: English. Published: February 12, 2010. Category: Nonfiction » Business & Economics » Marketing
Still Think That Marketing is Just the Responsibility of Your Marketing Department?” Think again! The fact is ALL your employees and managers — regardless of their title, job description, level of seniority or length of service are ultimately responsible for increasing your revenues and profits.
Eight Steps to Customer-Centric Thinking
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Price: $4.95 USD. Words: 2,310. Language: English. Published: April 19, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
Walking in your customer’s shoes helps you deliver value messages that customers need to hear. There is an eight-step process to develop the customer-centric thinking approach to marketing –both in retail and business to business.
If It Wasn't For The Customers I'd Really LIke This Job: Stop Angry, Hostile Customers COLD While Remaining Professional, Stress Free, Efficient, and Cool As  A Cucumber.
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Price: $9.99 USD. Words: 62,420. Language: English. Published: February 21, 2011. Category: Nonfiction » Business & Economics » Management and human resources
An absolutely ESSENTIAL book for anyone working with customers, even if your customers are internal to your own organization. Over 120 specific tactics will help you stay in control of difficult, angry or demanding customer situations, and it makes no difference whether you are in retail, service, or professional type environments. Save time, stress, and improve customer satisfaction.
Sales Professional Effectiveness Assessment
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Price: $11.99 USD. Words: 5,250. Language: English. Published: August 27, 2012. Category: Nonfiction » Business & Economics » Sales & selling / management
Today strong companies measure their salespeople by more than just their ability to close sales. Increasingly, the salespeople who are the most valued within an organization are those who have the skills to develop and maintain excellent longer term relationships with their customers. As more companies understand the real value of a customer over time, these sales skills are seen as critical.
Build The Bridge First
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Price: $2.99 USD. Words: 29,420. Language: English. Published: June 6, 2013. Category: Nonfiction » Inspiration » General self-help
An Inspiring Story On How To Build Great Relationships With Co-workers & Customers And Lead Your Team In Ways You Never Thought Possible
Practical Tips to Get More Customers
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Price: $5.99 USD. Words: 11,560. Language: English. Published: July 9, 2013. Category: Nonfiction » Business & Economics » Marketing
Practical Tips to Get More Customers is an indispensable book for business owners and marketing managers. Ali Asadi is a well-known expert in his field and analyzes the many varied aspects of marketing and provides valuable tips on making your business a success. He covers such important subjects as social media, web design, SEO, video marketing, email marketing and much more.
Creating Insanely Great Customers | Always-On Innovation
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Price: $9.99 USD. Words: 23,710. Language: English. Published: April 4, 2014. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
A Perfect Storm is accelerating the dialogue and pace of innovation. It’s blurred the boundary of innovation and customer engagement disrupting companies and careers. Michael Connor, an Apple veteran, helps us harness the storm using “Always-On Innovation” to align strategy, development, and marketing to create breakthrough value for the planet’s most strategic customers, the “crazy” ones.
The "How To" of Customer Service
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Price: $2.99 USD. Words: 3,530. Language: Australian English. Published: January 2, 2015 by Wayne Back. Category: Nonfiction » Business & Economics » Customer relations
This book covers the essentials of providing excellent customer service
Lean Process : From 'Get the Customer' to 'Keep the Customer'
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Series: A Lean Book. Price: $9.99 USD. Words: 30,230. Language: English. Published: February 9, 2015. Category: Nonfiction » Business & Economics » Management
Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. This book reveals why this situation arises so often, and what can be done to fix it. 'Lean Process' will help both managers and front line operators understand what they can be doing better to make their customers genuinely and sustainably satisfied.