Training on How to Work with Angry Customers: Conflict Resolution
by David Pollitt
Published: February 5, 2017.
What do you do when you have an angry customer? From this training module you will review an online course that covers two weeks and involves learning about body language, tone of voice, listening skills, and things to not do when dealing with confrontation. It is especially designed for those in a retail-store setting, but can be used in any organization. It is Part I in a new Leadership Series.