Books tagged: customer service

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Found 90 results

100 Días de Momentos y Experiencias
Price: $18.00 USD. Words: 63,570. Language: Spanish. Published: May 23, 2017. Categories: Nonfiction » Career Guides » Business Management
An expanded Wechat blog on running a restaurant in Shanghai. Systems, leadership, culture and more. A quality operation described with wit and expertise, and references of golf and baseball. Centered on the challenges this cuban restaurant GM faced in China, anyone in the service industry will relate to each of these 100 Moments and Experiences.
Who Knew? It’s All About You Because Everyone Is A Salesperson!
Price: $14.99 USD. Words: 34,640. Language: English. Published: April 19, 2017. Categories: Nonfiction » Business & Economics » Sales & selling / management, Nonfiction » Business & Economics » Sales
Richard Libin presents the kind of acquired skills a person needs to be a successful sales professional. He understands that the sale has more to do with the person than with the product or service itself.
Thank You for Calling Customer Service
Price: $2.99 USD. Words: 5,350. Language: English. Published: April 3, 2017. Categories: Fiction » Thriller & suspense » Crime thriller
Neel Varma built his first computer before he was a teenager. It’s 2013 and he is now an MIT graduate working as a customer service representative in down town Dallas, TX earning just above minimum wage. He processes hundreds of calls a week and many of these customers are very angry. Although an introvert and good guy at heart, he utilizes his computer genius skills to track down and humorously
Make ME Feel Special
Price: $7.99 USD. Words: 44,680. Language: English. Published: February 13, 2017. Categories: Nonfiction » Business & Economics » Customer relations
Customer service is not 'a part' of your business...Customer service 'IS' your business! Business success is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. When you ‘Make ME Feel Special!’ you enhance your chances to convert me from a one-time customer to a raving fan and long-term profitable client and champion.
Training on How to Work with Angry Customers: Conflict Resolution
Price: Free! Words: 1,880. Language: English. Published: February 5, 2017. Categories: Essay » Business
What do you do when you have an angry customer? From this training module you will review an online course that covers two weeks and involves learning about body language, tone of voice, listening skills, and things to not do when dealing with confrontation. It is especially designed for those in a retail-store setting, but can be used in any organization. It is Part I in a new Leadership Series.
As Seen On Screen
Price: Free! Words: 220. Language: English. Published: October 23, 2016. Categories: Essay » Business
As seen on screen is a story of a customer care worker working, living and loving in Hertfordshire.
How Do I Find And Keep Clients?
Price: $4.60 USD. Words: 20,900. Language: Commonwealth English. Published: August 27, 2016. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Small business and entrepreneurship
Are you just starting a business and need to attract clients? Do you want to grow your business? Do you need better client retention? Can your client care to be head and shoulders above the norm? "How do I find and keep clients?" is here to help you make it happen! Filled with information and inspiration, to help you identify and attract your ideal client, then add value and keep them delighted.
SAP Service Management: Service Contracts
Price: $14.99 USD. Words: 9,950. Language: English. Published: July 21, 2016. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This book is both a how to manual and a reference guide for configuring SAP Service Contracts. It provides you with a quick start guide to implementing service and maintenance contracts . Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. This book allows you to successfully configure SAP Contracts.
SAP Service Management: Using the Service Notification
Price: $4.99 USD. Words: 5,850. Language: English. Published: June 6, 2016. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
Learn about how to use the SAP Service Notification. This book covers the recommendations to get started quickly, and full in depth look at all of the possible fields, and all of the options available to make the service notification fit your exact business needs.
Customer Service and the Imitation of Christ
Price: Free! Words: 31,480. Language: English. Published: May 26, 2016. Categories: Nonfiction » Religion and Spirituality » Christian Life / Professional Growth, Nonfiction » Business & Economics » Customer relations
A professor accepts a job in a customer service call center and discovers why it's so hard to find good service. His faith helps him to overcome these obstacles.