Books tagged: customer service

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Found 101 results (Try using more keywords)

Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Essential Customer Service KPIs
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Customer Experience: 3 Simple Tools To Transform One Time Consumers Into Loyal Customers
Price: $27.00 USD. Words: 14,430. Language: English. Published: June 6, 2018. Categories: Nonfiction » Business & Economics » Customer relations
The book concentrates on the 3 pillars to supreme Customer Experience which are: The First Impression​, the user’s first interaction with the product, service or institution, The Connection​, the organization’s human touch with the ability to connect with the customer and The Execution, ​the organization’s ability to deliver on the written and unwritten promise.
5 Excellent Ways To Boost Feedback On eBay
Price: $0.99 USD. Words: 360. Language: English. Published: May 20, 2018. Categories: Essay » Business
A short 2-page guide that contains 5 excellent methods to boost your feedback rating.
Amazing Customer Service! : Lessons from a Lifetime in the Trenches (Crushing It )
Price: $1.50 USD. Words: 10,000. Language: English. Published: April 20, 2018. Categories: Nonfiction » Business & Economics » Business communication / general, Nonfiction » Business & Economics » Business communication / general
Lessons from a Lifetime in the Trenches Because Your Business Deserves Better!
Tales From Behind The Counter
Price: $2.99 USD. Words: 74,820. Language: English. Published: April 16, 2018. Categories: Fiction » Humor & comedy » General
Angeline has seen it all--crazy, stupid, and even mean. For the last five years, customers have tormented her daily in over five departments at her workplace, Kyle's General Store. In one chapter, she gives advice on surviving retail and shares her biggest pet peeves in the departments she has worked in
Customer Service A Guide to Excellence
Price: $5.65 USD. Words: 10,470. Language: English. Published: November 21, 2017. Categories: Nonfiction » Self-improvement » Personal Growth / General
This eBook covers many of the requirements of Customer Service, but beyond this gives the reader insight to NLP practises, so as to bring about levels of Excellence in Customer Service.
Hinges
Price: $3.79 USD. Words: 15,230. Language: English. Published: August 28, 2017. Categories: Nonfiction » Business & Economics » Customer relations
When we grasp the importance of Customer Service in our business, we will open the doors to success. This manual was written in simple English with easy to follow instructions of how to create a truly Wonderful Customer Service Experience.
The Pet Care Business Owner's Customer Loyalty Formula:5 Steps to Launch Your Mobile App in 60 Days or Less and Keep Your Customers Coming Back for More!
Price: $2.99 USD. Words: 25,090. Language: English. Published: August 9, 2017. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Management
Written for business owners of pet care services, this book presents a comprehensive review of the business mobile app designed to engage, secure and grow the all important loyal customer base that is key to business success.