Books tagged: customer service

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Found 103 results (Try using more keywords)

Start Saying Yes: Improving Customer Experience and Sales Through Positive Messaging
Price: $3.29 USD. Words: 10,600. Language: English. Published: December 11, 2018. Categories: Nonfiction » Business & Economics » Marketing, Nonfiction » Business & Economics » Customer relations
A short read with massive impact. From seaside shops to big box stores, to the nay-saying servers of Portland, negativity is not only common, but it's also expected. This failure in both internal and customer-facing optimism has created a culture where customer service is just a marketing tagline and hearing that someone "is here to help you" is met with eye-rolling yawns.
How to Handle Cranky Customer Problems Using Behavioral Science
Price: $1.99 USD. Words: 3,860. Language: English. Published: November 9, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer’s problem. The goal here is to help you learn how to respond professionally even in situations where the people around you are freaking out.
Unconventional Customer Service: How To Break the Rules and Provide Unparalleled Service
Price: $2.99 USD. Words: 27,380. Language: English. Published: October 24, 2018. Categories: Nonfiction » Business & Economics » Management
This book was designed to assist you and your company in the pursuit of providing excellent service to those who count the most in your business: your customers. The basic precepts I present here are as applicable to a salesman selling knickknacks as they are to a security officer walking a patrol at 3 a.m. These ideas may need some tweaking to fit your company, but they will work. I guarantee it.
Customer Service and Call Centre 101
Price: $2.99 USD. Words: 4,440. Language: English. Published: September 22, 2018. Categories: Nonfiction » Business & Economics » Customer relations
For English as a Second Language (ESL) individuals, English speakers who are pursuing a career in Customer Service, or English speaking representatives who want to improve their customer service skills.
The Science of Service
Price: $9.99 USD. Words: 56,580. Language: English. Published: September 20, 2018. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Industries / service
When it comes to customer satisfaction, consistency is king—not the customer. With Mark Colgate’s FAME model—standing for Framework, Accountability, Moments, and Endurance—companies and organizations will be able to differentiate themselves, and create a unique approach that will communicate their service brand to their customers in a compelling, clear, and memorable manner.
Essential Customer Service KPIs
Price: $9.99 USD. Words: 21,480. Language: British English. Published: August 8, 2018. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Business & Economics » Customer relations
If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common problems and mistakes.
Customer Experience: 3 Simple Tools To Transform One Time Consumers Into Loyal Customers
Price: $27.00 USD. Words: 14,430. Language: English. Published: June 6, 2018. Categories: Nonfiction » Business & Economics » Customer relations
The book concentrates on the 3 pillars to supreme Customer Experience which are: The First Impression​, the user’s first interaction with the product, service or institution, The Connection​, the organization’s human touch with the ability to connect with the customer and The Execution, ​the organization’s ability to deliver on the written and unwritten promise.
5 Excellent Ways To Boost Feedback On eBay
Price: $0.99 USD. Words: 360. Language: English. Published: May 20, 2018. Categories: Essay » Business
A short 2-page guide that contains 5 excellent methods to boost your feedback rating.
Amazing Customer Service! : Lessons from a Lifetime in the Trenches (Crushing It )
Price: $1.50 USD. Words: 10,000. Language: English. Published: April 20, 2018. Categories: Nonfiction » Business & Economics » Business communication / general, Nonfiction » Business & Economics » Business communication / general
Lessons from a Lifetime in the Trenches Because Your Business Deserves Better!
Tales From Behind The Counter
Price: $2.99 USD. Words: 74,820. Language: English. Published: April 16, 2018. Categories: Fiction » Humor & comedy » General
Angeline has seen it all--crazy, stupid, and even mean. For the last five years, customers have tormented her daily in over five departments at her workplace, Kyle's General Store. In one chapter, she gives advice on surviving retail and shares her biggest pet peeves in the departments she has worked in