Books tagged: customer service benchmarks

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Customer Experience in The Cloud
Price: $9.99 USD. Words: 17,160. Language: English. Published: June 25, 2013. Categories: Nonfiction » Education and Study Guides » Computers & technology
This e Book will show you how to measure the overall effectiveness of your online customer service, multichannel service, and web self service strategy. It will guide you through determining how to effectively implement best practices across all customer support channels, how to measure it’s overall effectiveness, and how you can benchmark and compare your performance.