Dealing with difficult people on a daily basis can turn a dream job into a nightmare! As pressures in the workplace increase, many office professionals are finding there are more difficult people to deal with on the job as well as in our personal lives….
This tested step-by-step problem-solving method shows you how to calmly and confidently create the positive change you want when dealing with difficult people at home or at work.
Learn how difficult people control you and why they push your buttons. Discover how to target the problem behavior, set your goal, eliminate your anger and follow through with an effective plan and successful results.