Secrets of Dealing with Difficult People
By Mark Lauderdale
Published: April 23, 2013.
This tested step-by-step problem-solving method shows you how to calmly and confidently create the positive change you want when dealing with difficult people at home or at work.
Learn how difficult people control you and why they push your buttons. Discover how to target the problem behavior, set your goal, eliminate your anger and follow through with an effective plan and successful results.