Effective Communication:What they need to hear and how they need to hear it
by Bill Wright
If you have every said "He just doesn't seem to get it ..." then this book is for you. We assume everyone wants to be talked to in the manner which we do. This simply is not true. We need to adapt our communication style to that of others whether we are talking personal relationships, sales or a working team.
This book provides you with the skills needed to be an effective communicator.