Books tagged: employee engagement

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Found 19 results

The Care Quotient: Transforming Business Through People
Pre-release—available September 13, 2016. Price: $9.99 USD. Words: 71,510. Language: English. Published by Post Hill Press. Categories: Nonfiction » Business & Economics » Management
The Care Quotient is a leadership book that presents caring as the single most important character trait needed to drive business success and employee followship.
The Dark Matter and Dark Energy of Lean Thinking
Price: $8.99 USD. Words: 16,230. Language: English. Published: October 9, 2014. Categories: Nonfiction » Business & Economics » Management
Lean Thinking promises much, but delivers at best a thirty percent success rate. The Dark Matter and Dark Energy of Lean Thinking identifies flaws in Lean Thinking and provides a new way of implementing Lean, especially to knowledge workers. The new Lean "Seven Assets" are introduced. The reader will be able to create a balanced approach to continuous improvement and achieve much better results.
Lead Like Water: Many Can Manage, Few Can Lead
Price: $7.99 USD. Words: 14,760. Language: English. Published: August 25, 2014. Categories: Nonfiction » Business & Economics » Management
What is it that makes some leaders remarkably better than others? The most successful authentic leaders are like water—instead of just being powerful, they are essential. When they leave organizations, others follow them, even to competitors. When they leave prematurely, teams get dehydrated, morale dries up, and entire departments and organizations collapse.
Killer Strategies & Tactics For Entrepreneurs
Price: Free! Words: 16,070. Language: English. Published: July 30, 2014. Categories: Nonfiction » Business & Economics » Accounting
Killer Strategies & Tactics For Entrepreneurs is based on 30 plus years as an entrepreneur and the successes of great clients from my coaching practice. It is designed for the reader to think deeper about certain situations and issues that may arise. You'll find strategies and tactics ranging from leadership, hiring, family business, KPIs all the way to better understanding your balance sheet.
Corporate Training FactPack
Price: $6.00 USD. Words: 13,030. Language: English. Published: April 4, 2014. Categories: Nonfiction » Business & Economics » Training
This book is a collection of 50 research based facts about how people learn best (or worst) and how corporate trainers, training managers, and organizations could improve the training effectiveness using those facts. The facts are based on scientific research on how learning occurs, what factors affect and mediate learning, and which methodologies work best in training and teaching people.
What is Research Saying? Summary of research related to The Extraordinary You
Price: $9.95 USD. Words: 59,280. Language: English. Published: April 12, 2013 by Liberty Publishing Group. Categories: Nonfiction » Business & Economics » Management science, Nonfiction » Science and Nature » Life Sciences / General
Great leaders know how to bring out that "Extraordinary You!" within each employee -- and now there is scientific research to show you how to do it. This incredible book captures, in summary form, the latest and most compelling research from the fields of Positive Psychology, Neuroscience, the Psychology of Optimism, Happiness, Work-Life Enrichment, and Employee Engagement.
Coaching Staff for Success
Price: $8.99 USD. Words: 25,080. Language: English. Published: April 12, 2013. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Business & Economics » Business administration
Coaching Staff is a shift in management paradigm, from a top down management strategy to one of success building. Coaching Staff For Success gives managers the tools to shift their management style to one of coaching their staff. Staff performance, as a result, improves. The workplace environment shifts and overall team performance also benefits.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.