Books tagged: employee relations

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Found 14 results

Engineered to Fail
Price: $2.99 USD. Words: 19,620. Language: American English. Published: September 7, 2015. Categories: Nonfiction » Business & Economics » Management
Have you ever interacted with a manager or a leader at a company and wondered how in the world they ever rose to that position? Engineered to Fail takes a somewhat humorous look at those poor managers and leaders and offers insights as to how they can become better.
A Sense of Community
Price: $2.99 USD. Words: 3,070. Language: English. Published: February 26, 2015. Categories: Nonfiction » Business & Economics » Organizational development, Nonfiction » Business & Economics » Workplace culture
What would happen if we viewed the workplace as a community - one where people not only gathered to perform specific tasks but also came together to be a part of something bigger? A place where people came for camaraderie and fun with their peers, while performing meaningful work. Would this change the perception of "work
The Moments That Matter
Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism, Nonfiction » Business & Economics » Customer relations
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!
Handling Employee Complaints: Human Resources Tools and Techniques
Price: $4.95 USD. Words: 48,100. Language: English. Published: June 25, 2013. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Business & Economics » Management
This book focus on the issue of employee complaints, and had been designed for use as both a self-instruction manual and a training device to teach supervisors, managers and staff how to better manage employee complaints. It offers a variety of techniques and tools that can be used to reduce the number of complaints, better manage those complaints that remain and improve employee relations.
Retention, Recruitment and Employee Relations: How Innovative Organizations Do It
Price: $4.95 USD. Words: 24,860. Language: English. Published: June 9, 2013. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Business & Economics » Management and human resources
This is a condensed and updated version of my paperback book originally published by Quorum books. It delivers practical and successful techniques used by some of the world’s most competitive and innovative companies to the hands of the Human Resource Manager. Techniques described in the book can help any company enhance its ability to recruit, retain, and improve its employee relations.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Unleash Employee Engagement: 7 Initial Conditions for Outstanding Results
Price: $0.99 USD. Words: 10,450. Language: English. Published: January 16, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Self-improvement » Motivation and inspiration
Employee engagement is the emotional “energy” employees feel for their organization or their team such they are willing to exert extra voluntary effort to achieve success for all. Employee engagement is the new competitive advantage. This book provides leaders with 7 conditions leaders can create that create an environment where engagement can naturally emerge.
Business Wit And Wisdom: The Dynamic Manager’s Handbook Of Management Mistakes And Lessons Learned
Series: The Dynamic Manager Handbooks, Book 20. Price: $0.99 USD. Words: 12,220. Language: English. Published: July 23, 2011. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Management and human resources
The only thing better than learning from your own mistakes is learning from the mistakes of others. In this handbook, dozens of small business owners and managers share their experiences with customers, employees, competitors, vendors, and even government regulators. They also brainstorm about ways to improve their companies. Their stories will help you become a better manager.