Books tagged: hospitality industry

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Found 8 results

Tend Bar Like a Rockstar!
By
Price: $25.00 USD. Words: 38,680. Language: English. Published: July 6, 2010. Category: Nonfiction » Cooking, Food, Wine, Spirits » Bartending
Tend Bar Like a Rockstar! is an at-home bartending course that replaces bartending school. It goes beyond the basics and teaches you a robust skill set so you can earn the most money possible as a bartender. If you’ve never tended bar before, you’ll skip the “beginner phase” and proceed to expert. If you’re already a working bartender, get ready to increase your income!
A Winning Combination - Servant Leadership and the Hospitality Industry
By
Price: $2.99 USD. Words: 2,540. Language: English. Published: May 25, 2011. Category: Nonfiction » Business & Economics » Management and human resources
The hospitality industry has been challenged with providing a successful service experience for guests. In a world where service is on the decline, industry professionals are searching for new methodologies to improve upon service.
Line Level Leadership for Hospitality - Technology and First Impressions
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Series: Line Level Leadership for Hospitality. Price: $2.99 USD. Words: 1,550. Language: English. Published: May 26, 2011. Category: Nonfiction » Business & Economics » Management and human resources
Many believe the first impression starts with the guest entering the establishment and encountering the hostess, the bellman, or the front desk clerk. In reality, a guest’s perception of your property begins a long time before they walk through that door. With technology comes a wealth of information that is available to guests anytime they turn on their computer or pick up their phone.
Line Level Leadership for Hospitality - The Customer Experience
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Series: Line Level Leadership for Hospitality. Price: $2.99 USD. Words: 2,100. Language: English. Published: May 27, 2011. Category: Nonfiction » Business & Economics » Management and human resources
The experience the customer encounters at your facility shouldn’t be a mystery. Sure, all organizations should care deeply about customer service, but do they really think about the customer experience? This may lead you to ask, “Isn’t the customer experience the same thing as customer service?”
Line Level Leadership for Hospitality - Revenue Management
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Series: Line Level Leadership for Hospitality. Price: $2.99 USD. Words: 3,190. Language: English. Published: July 22, 2011. Category: Nonfiction » Business & Economics » Management and human resources
The art of revenue management – sounds scary? Many within the hospitality industry see revenue management as an enigma, something left to a computer system or a revenue manager to figure out. This article will help you take the fear out of revenue management in order to yield huge benefits to your property.
Summer Storms
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Series: Seasons of Faith, Book 1. Price: $3.99 USD. Words: 81,570. Language: English. Published: December 2, 2012. Category: Fiction » Christian » Contemporary
Summer Storms is a story of love, loss and renovation of home and heart.
The Hooker in the Lobby
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Price: $9.99 USD. Words: 88,720. Language: Commonwealth English. Published: June 13, 2013 by PubliBook Ireland. Category: Nonfiction » Biography » Reference
The Hooker in the Lobby captures the essence of working in the hospitality industry – no two days are ever the same!
The Moments That Matter
By
Price: $2.99 USD. Words: 2,630. Language: English. Published: October 16, 2013. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
Customer service – what image do you conjure up when asked to comment on this subject? Do you picture a positive encounter you experienced, or do you only see negativity – too many bad examples of poor customer service to count!