Email Etiquette: Netiquette in the Information Age
by David Tuffley
Email, what would you do without it? But do you know how to use it without annoying people? This short easy guide gives you the simple do's and don'ts. First published in 2000, this guide has been widely praised for its simplicity and ease-of-use. Let it work for you. Also contains a handy reference for commonly used acronyms and emoticons.