Books tagged: itil

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Found 30 results

Newbies Exam Study Boxed Set
Price: $6.99 USD. Words: 51,860. Language: English. Published: August 18, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
Covering ITIL versions 2, 3 and the latest rewrite of V3 (i.e. ITIL 2011) this guide is fully up-to-date and is excellent exam prep material for anyone looking to study for the ITIL® Foundation Certificate in IT Service Management.
Problem Management for Newbies
Series: Newbies Exam Study Series. Price: $4.99 USD. Words: 19,900. Language: English. Published: August 18, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. This book is a comprehensive introduction to Problem Management based on ITIL®.
Incident Management for Newbies
Series: Newbies Exam Study Series. Price: $4.99 USD. Words: 15,140. Language: English. Published: August 18, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
Based on the ITIL® Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important discipline. The ITIL® Foundation Certification requires candidates to have working knowledge of the Incident Management process. This book goes beyond the level of knowledge required for this process.
IT Service Management for Newbies
Series: Newbies Exam Study Series. Price: $4.99 USD. Words: 22,910. Language: English. Published: August 4, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
A top quality introduction to the ITIL® framework and the IT Service Management discipline, this book includes descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips to assist the reader with the understanding of important concepts.
Conformité de la version 5 de MacroscopeMD à ITIL v3 2011
Price: $9.99 USD. Words: 3,760. Language: Canadian French. Published: June 22, 2016. Categories: Essay » Technology
Cet essai vise à proposer une réflexion sur la situation actuelle de la méthodologie Macroscope par rapport aux bonnes pratiques proposées par ITIL.
CIO Communication Skills Secrets: Tips And Techniques For CIOs To Use In Order To Become Better Communicators
Price: $9.97 USD. Words: 9,500. Language: English. Published: November 5, 2014. Categories: Nonfiction » Business & Economics » Management
This book has been written in order to show you what you need to be doing in order to get your message out. In order to get the rest of the company to line up behind you and do what you need them to do, they first have to hear and understand your message. I'm going to show you many different ways that you can connect with the people who have to hear your message and how you can make your requests
ITIL Unlocked (The Missing Pieces): Deliver Business Value With IT! – How to Build a CIO Office to Deliver Effective IT Services and Meet Stakeholder Expectations
Series: ITIL Unlocked (the missing pieces): Deliver Business Value with IT!, Book 8. Price: $41.99 USD. Words: 46,540. Language: English. Published: October 27, 2013. Categories: Nonfiction » Business & Economics » Corporate governance
What the reviewers said: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers.
ITIL Unlocked (The Missing Pieces): Deliver Business Value With IT! - Run - Aligned to Described ITIL Activities and Processes With a Service Strategy
Series: ITIL Unlocked (the missing pieces): Deliver Business Value with IT!, Book 7. Price: $33.99 USD. Words: 61,970. Language: English. Published: October 27, 2013. Categories: Nonfiction » Business & Economics » Corporate governance
What the reviewers said: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers.
ITIL Unlocked (The Missing Pieces): Deliver Business Value With IT! - Build: - Set IT Processes and Key Performance Indicators
Series: ITIL Unlocked (the missing pieces): Deliver Business Value with IT!, Book 6. Price: $34.99 USD. Words: 52,200. Language: English. Published: October 27, 2013. Categories: Nonfiction » Business & Economics » Corporate governance
What the reviewers said: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers.
ITIL Unlocked (The Missing Pieces): Deliver Business Value With IT! – Design: Spell Out IT activities From a Demand and Supplier Side
Series: ITIL Unlocked (the missing pieces): Deliver Business Value with IT!, Book 5. Price: $34.99 USD. Words: 55,350. Language: English. Published: October 27, 2013. Categories: Nonfiction » Business & Economics » Corporate governance
What the reviewers said: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers.