Leading Chaos: Een Essentiële Handleiding Voor Conflictmanagement, Nederlandse Editie
By Alexandria Windcaller
Published: January 17, 2012.
Leading Chaos (*Dutch Version) explores safety based Goal-Oriented Intervention, which provides the baseline protocol for the professional and non-professional intervener. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis ‘What should I do?'