Books tagged: nurse communication

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Found 4 results

Nurses Communication Skills Handbook: How Your Words and Actions Affect People in Your Care
Price: $3.75 USD. Words: 8,190. Language: English. Published: August 14, 2013. Categories: Nonfiction » Health, wellbeing, & medicine » Medicine, Nonfiction » Health, wellbeing, & medicine » Medicine
This handbook is specifically designed to help you sharpen your professional communication skills and make you more effective than you already are. In short you are more effective because clear communication reduces stress and enhances comfort. These innovative techniques are "learnable." This book is meant to complement and enhance the hard skills you use daily on the job.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.