Books tagged: online training

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Found 4 results

Improving Customer Service Experience with Better Listening Skills (Instructional Design and Project Management Processes)
Price: Free! Words: 4,690. Language: English. Published: February 28, 2015. Categories: Essay » Business, Nonfiction » Education and Study Guides » Evaluation & assessment
Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request.
How Self-Directed Learning Works
Price: Free! Words: 3,780. Language: Canadian English. Published: October 19, 2013. Categories: Nonfiction » Education and Study Guides » Distance & online education
Self-directed learning (SDL) is an under-valued service in business education. This book defines self-directed learning in simple terms and tackles the big issues head on. With illustrations to show the relationships between the parts of SDL, this book promises to answer many questions about what to expect in a SDL course or program.
The Online Success Kit
Price: $9.99 USD. Words: 13,780. Language: English. Published: August 20, 2013. Categories: Nonfiction » Education and Study Guides » Distance & online education, Nonfiction » Education and Study Guides » College Guides
The Online Success Kit is a "how-to" guide that offers students valuable knowledge about how online education works. This eBook is a resource for all online students who wish to expand their knowledge, achieve new academic and professional skills, and attain a degree that will allow them to advance in the workplace. The author is an experienced Online Instructor with a Master's Degree in English.
The Power of Observation
Price: $8.87 USD. Words: 33,210. Language: English. Published: January 8, 2013. Categories: Nonfiction » Psychology » Education & training, Nonfiction » Self-improvement » Personal Growth / General
Observation Training - The Power of Observation is a series of online observation training courses designed to enhance your leadership skills training and general awareness. You look but you do not see EVERYTHING; you listen but you do not hear Dr. Harry Jay's compelling book "The Power of Observation" teaches a person how to see EVERYTHING that the eye takes in and how to evaluate it.