Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request.
Self-directed learning (SDL) is an under-valued service in business education. This book defines self-directed learning in simple terms and tackles the big issues head on. With illustrations to show the relationships between the parts of SDL, this book promises to answer many questions about what to expect in a SDL course or program.
Observation Training - The Power of Observation is a series of online observation training courses designed to enhance your leadership skills training and general awareness. You look but you do not see EVERYTHING; you listen but you do not hear Dr. Harry Jay's compelling book "The Power of Observation" teaches a person how to see EVERYTHING that the eye takes in and how to evaluate it.