Books tagged: online training

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Found 3 results

Improving Customer Service Experience with Better Listening Skills (Instructional Design and Project Management Processes)
Price: Free! Words: 4,690. Language: English. Published: February 28, 2015. Categories: Essay » Business, Nonfiction » Education & Study Guides » Evaluation & assessment
Using instructional design (ID) and project management (PM) processes is a balance of ability that any organization would treasure. This project was designed to demonstrate how to improve customer service by training representatives in better listening skills. It lays out the process and the project leaving the individual content of article review materials open for input but ready upon request.
How Self-Directed Learning Works
Price: Free! Words: 3,780. Language: Canadian English. Published: October 19, 2013. Categories: Nonfiction » Education & Study Guides » Distance & online education
Self-directed learning (SDL) is an under-valued service in business education. This book defines self-directed learning in simple terms and tackles the big issues head on. With illustrations to show the relationships between the parts of SDL, this book promises to answer many questions about what to expect in a SDL course or program.
The Power of Observation
Price: $8.87 USD. Words: 33,210. Language: English. Published: January 8, 2013. Categories: Nonfiction » Psychology » Education & training, Nonfiction » Self-improvement » Personal Growth / General
Observation Training - The Power of Observation is a series of online observation training courses designed to enhance your leadership skills training and general awareness. You look but you do not see EVERYTHING; you listen but you do not hear Dr. Harry Jay's compelling book "The Power of Observation" teaches a person how to see EVERYTHING that the eye takes in and how to evaluate it.