Books tagged: patient advocacy

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Found 8 results

Warrior Patient: How to Beat Deadly Diseases With Laughter, Good Doctors, Love, and Guts.
Price: $4.99 USD. Words: 61,160. Language: English. Published: May 5, 2015. Categories: Nonfiction » Health, wellbeing, & medicine » Medicine, Nonfiction » Health, wellbeing, & medicine » Medicine
Warrior Patient will change how you approach the miracles of modern medicine. Read the stunning, and the surprisingly funny story of someone who recovers completely from a relentless series of medical problems, many resulting from the system designed to prevent them. The book was awarded a B.R.A.G. Medallion and it won a 2015 Gold Medal at the Reader’s Favorite Book Awards in Miami.
The Path That Shines - A Story of Life, Love, and Loss
Price: $5.99 USD. Words: 76,750. Language: American English. Published: April 7, 2015. Categories: Nonfiction » Health, wellbeing, & medicine » Diseases / immune system, Nonfiction » Inspiration » Personal inspiration
A medical memoir about my wife's struggle with an autoimmune blood disorder and kidney failure, among many conditions. Through her last year, she remained upbeat and strong, setting an example for me and our daughter. She left a legacy of faith, love, strength, humor, and spirit that transcended her suffering in life. This book is compelling to anyone interested in medicine and faith.
Telephone Skills for Professionals in Health Care
Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Be Prepared for a Hospital Stay: Checklists for Patient Safety
Price: $4.99 USD. Words: 23,540. Language: English. Published: June 12, 2012. Categories: Nonfiction » Health, wellbeing, & medicine » Healthcare issues, Nonfiction » Health, wellbeing, & medicine » Medicine
Learn how to be an informed patient by getting inside information from a legal nurse consultant who has helped attorneys with thousands of medical malpractice cases. Patient safety checklists will teach you what to do to speak up to have a safe hospital stay. The book is also ideal for family members and visitors of a hospitalized patient.