Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
by Wendy Leebov, Ed.D.
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.