Books tagged: patient satisfaction

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Found 7 results

No Time to Care: A Leadership Game Plan to Ensure Caregiver Engagement
Price: $9.99 USD. Words: 51,220. Language: English. Published: September 23, 2016 by Richter Publishing LLC. Categories: Nonfiction » Health, wellbeing, & medicine » Medicine, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
In any hospital setting, a team of enthusiastic and engaged caregivers translates into better patient outcomes. But how can leaders foster engagement among workers who, all too often, are overwhelmed by the pressure to meet the needs of patients as well as the growing expectations of their employers in today’s high-stress health-care environments?
Home Care Instructions For The Dental Patient
Price: $0.99 USD. Words: 2,820. Language: English. Published: March 9, 2013. Categories: Nonfiction » Health, wellbeing, & medicine » Oral health, Nonfiction » Business & Economics » Training
About Us Dental Practice Resource Group was formed with the sole mission of helping busy dental practices solve their practice related issues. Our team members have been practicing and collaborating on various projects over the last two decades and have come under the same umbrella a few years ago. We are very excited to have merged with Singularis Media Group and now have expanded our services
Telephone Skills for Professionals in Health Care
Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Resolving Complaints for Professionals in Health Care
Price: $9.99 USD. Words: 13,320. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Resolving Complaints describes in detail how to properly handle customer complaints. The methods described help the reader communicate with tact, compassion and employ creative problem-solving and follow through. Great for individuals and groups, it includes case situations, self-assessments and practice exercises for sharpening service recovery and complaint-handling with healthcare customers.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.