Leading Chaos; An Essential Guide to Conflict Management, Revised Edition
by Alexandria Windcaller
Leading Chaos explores safety based Goal-Oriented Intervention, which provides the baseline protocol for the professional and non-professional intervener. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis ‘What should I do?' It takes the guesswork out of conflict management.