Books tagged: service delivery

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Found 3 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
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Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
Hospitality Management Series: The Quest for Remarkable Service
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Price: Free! Words: 7,690. Language: English. Published: May 13, 2012. Category: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.
The SDM Formula: How Many Accounts Can One SDM Manage?
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Price: Free! Words: 2,070. Language: English. Published: March 4, 2014. Category: Nonfiction » Business & Economics » Outsourcing
This free e-book supplies a formula to the question; How many accounts can one Service Delivery Manager (SDM) manage? A must read for ICT sourcing professionals and external service providers.