Books tagged: service design

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Found 3 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Consumerism
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Breaking Free from The Lean Startup Religion: The Service Designer manifesto.
Price: Free! Words: 12,880. Language: English. Published: July 23, 2015. Categories: Nonfiction » Business & Economics » New business enterprises
Entrepreneurs must learn to be the masters of their tools and practices, instead of religious followers of them. They need to learn how to build, explore and preserve empathic connections to the people they intend to serve with their solutions. The Lean Startup brings up interesting perspectives but if you are building for relevance, in a service economy, you will need Service Design.