Books tagged: service design

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Found 3 results

Ends. Why We Overlook Endings for Humans, Products, Services and Digital. And Why We Shouldn’t.
Price: $7.99 USD. Words: 67,280. Language: English. Published: September 1, 2017. Categories: Nonfiction » Business & Economics » Economics / theory, Nonfiction » Engineering, trades, and technology » Environmental / General
Ends makes a compelling case that demonstrates how, over centuries, our changing relationship with death has led to the loss of our relationship with endings. Giving rise to guilt-free consumers, an overly-blamed business sector and a society which finds itself at a loss when it needs to grapple with responsibility. The book would appeal to people who enjoy reading about new ideas to big problems.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.
Negotiate Anything! Secrets to Make Companies Treat You Fairly
Price: $9.95 USD. (Free!) Words: 62,840. Language: English. Published: September 13, 2010. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Consumerism
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.