Books tagged: service excellence

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Found 13 results

Server Training Manual
Price: $4.99 USD. Words: 3,990. Language: American English. Published: September 2, 2014. Categories: Nonfiction » Education and Study Guides » Training & certification
It can be very frustrating as an independent restaurant manager to be constantly training your serving staff and, let’s face it, you really don’t have the time. You don’t always have available to you specific training aids such as those that the big chain restaurants do. And when you do find something, it’s just too costly. Well….. until now, that is.
The Lemonade Stand
Price: $0.99 USD. Words: 790. Language: English. Published: February 23, 2014. Categories: Nonfiction » Business & Economics » Decision-making & problem solving, Nonfiction » Business & Economics » Customer relations
(4.00)
Along the lines of "Who Moved My Cheese?" this book is an extremely clever illustrated look at common errors many small businesses make during their lifetime. Watch this lemonade stand start-up and face serious situations like cost controls and employee theft, in a light easy to understand way. Illustrated by the author's ten year old daughter, you will get the point and enjoy reading this one.
Telephone Skills for Professionals in Health Care
Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Hospitality Management Series: The Quest for Remarkable Service
Price: Free! Words: 7,690. Language: English. Published: May 13, 2012. Categories: Nonfiction » Business & Economics » Industries / hospitality, travel & tourism
A description of the necessary organizational building blocks for your hospitality operation to consistently deliver high levels of customer service. Though originally written for the private club industry, the concepts contained in this book apply just as much to any hospitality operation - hotels, resorts, and restaurants.
Customer Service Course - Necessary Skills For Effective Customer Service
Price: $2.99 USD. Words: 12,080. Language: English. Published: May 4, 2012. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Sales & selling / management
The main focus of this course is to provide the necessary skills for effective customer service. The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers. Well trained staff have confidence and enjoy their work. They are more effective in what they do.
Hope and Second Chances - Redemption and Servant Leadership
Price: $2.99 USD. Words: 1,960. Language: English. Published: September 8, 2011. Categories: Nonfiction » Business & Economics » Management and human resources
A second chance – how many times have we been given another chance in a job, a relationship, or in our lives? Many people would take a second chance as an opportunity for redemption, making amends for their past behaviors. Is there a true understanding in the reasons for redemption, or do people view it as a way to save a career or their reputation?