Books tagged: service management

The adult filter is active; there may be additional content. To view this content, click the "Adult Content" button above to change your filtering option.

Found 12 results

SAP Service Management - Warranty Claims
Price: $17.99 USD. Words: 25,160. Language: English. Published: November 21, 2016. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This book is both a how to manual and a reference guide for configuring SAP Warranty Claims. It provides you with a quick start guide to implementing claims and recalls. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. This book allows you to successfully configure SAP Warranty Claims.
Problem Management for Newbies
Price: $3.99 USD. Words: 19,900. Language: English. Published: August 18, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. This book is a comprehensive introduction to Problem Management based on ITIL®.
Incident Management for Newbies
Price: $3.99 USD. Words: 15,140. Language: English. Published: August 18, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
Based on the ITIL® Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important discipline. The ITIL® Foundation Certification requires candidates to have working knowledge of the Incident Management process. This book goes beyond the level of knowledge required for this process.
IT Service Management for Newbies
Price: $3.99 USD. Words: 22,910. Language: English. Published: August 4, 2016 by Will Edwards. Categories: Nonfiction » Business & Economics » Management, Nonfiction » Computers and Internet » Training and certification
A top quality introduction to the ITIL® framework and the IT Service Management discipline, this book includes descriptions of all 26 ITIL processes and a full service lifecycle description. In addition, there are helpful illustrations and tips to assist the reader with the understanding of important concepts.
SAP Service Management: Service Contracts
Price: $14.99 USD. Words: 9,950. Language: English. Published: July 21, 2016. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This book is both a how to manual and a reference guide for configuring SAP Service Contracts. It provides you with a quick start guide to implementing service and maintenance contracts . Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. This book allows you to successfully configure SAP Contracts.
SAP Service Management: Using the Service Notification
Price: $4.99 USD. Words: 5,850. Language: English. Published: June 6, 2016. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
Learn about how to use the SAP Service Notification. This book covers the recommendations to get started quickly, and full in depth look at all of the possible fields, and all of the options available to make the service notification fit your exact business needs.
SAP Service Management: Advanced Configuration
Price: $17.99 USD. Words: 19,680. Language: American English. Published: December 2, 2014. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This books picks up where You Successful Implementation Guide left off. It includes additional scenarios and addition pieces of configuration. It is the must have book if you want to go deep into SAP Service Management.
SAP Service Management: Your Successful Implementation Guide
Price: $17.99 USD. Words: 31,680. Language: American English. Published: November 18, 2014. Categories: Nonfiction » Computers and Internet » Enterprise applications / general
This book is both a how to manual and a reference guide for configuring SAP Service Management. It provides you with a quick start guide to implementing SM. Then walks you through to see how the process will look for the user, and finally all the individual pieces of configuration that make up the process. Using this book allows you to successfully configure SAP SM.
Jumpstart to Software Quality Assurance
Price: Free! Words: 34,130. Language: English. Published: July 4, 2013. Categories: Nonfiction » Computers and Internet » Software Development & Engineering / Tools, Nonfiction » Computers and Internet » Information technology
Software Quality Assurance is a specialized activity and it contributes in building capable processes in organization. This book details the different knowledge areas and provides practical insight which is required for software quality analyst to quickly grasp and start being productive within days, and contribute to building such capable processes.
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
Price: $4.95 USD. Words: 57,910. Language: English. Published: May 1, 2013. Categories: Nonfiction » Business & Economics » Customer relations, Nonfiction » Business & Economics » Total quality management
12 Principles of Quality Service is about a brilliantly simple way top American companies have competed successfully for customers in a global market. Of all the corporate assets, customer service may be the single strongest competitive edge. 12 Principles interviews top service providers and gives a step-by-step program for improving service that keeps customers loyal forever.