Books tagged: service strategy

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Found 3 results

Negotiate Anything! Secrets to Make Companies Treat You Fairly
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Price: $9.95 USD. Words: 62,850. Language: English. Published: September 13, 2010. Category: Nonfiction » Business & Economics » Small business and entrepreneurship
“Negotiate Anything!” is the culmination of a 30 year longitudinal study of customer service -- a first. It is authored by a husband and wife team. It has two audiences. For consumers, it presents secrets to make companies treat them fairly so they get their money’s worth. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service.
Telephone Skills for Professionals in Health Care
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Price: $9.99 USD. Words: 15,000. Language: English. Published: September 12, 2012. Category: Nonfiction » Business & Economics » Management and human resources
Telephone Skills shares the keys to successful phone conversations, that enhance your organization's reputation. Readers will learn how to handle phone conversations with professionalism, tact and impressive customer service. This resource includes scripts, self-assessment tools and practice exercises, and is great for staff development.
ISO 38500 Unlocked (The Missing Pieces): Deliver Business Value with IT! - Get Your Cloud Strategy Right!
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Price: $34.99 USD. Words: 55,340. Language: English. Published: November 1, 2013. Category: Nonfiction » Business & Economics » Corporate governance
What the reviewers said: “ The “Deliver Business Value with IT” series is an extremely solid piece of work that comes across as the A-Z reference of how to execute and implement IT strategy from a CIO level perspective. The reader will learn robust approaches to deliver services designed to support IT and Business drivers.