Books tagged: staff development

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Found 10 results

Managing from the Heart - A Way of Life
Price: $5.99 USD. Words: 127,610. Language: English. Published: September 2, 2010. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Business & Economics » Business administration
This book is a comprehensive training manual on the “art” of managing people. Most managers are promoted to that position because they are very good at whatever it is they do, but are never trained in how to effectively manage their most valuable asset - their people. Learn the art of developing a staff that is willing to go to war for you.
The "Art" of Counseling Staff
Price: $4.99 USD. Words: 37,490. Language: English. Published: September 28, 2010. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Business & Economics » Human resource management
Counseling is just one of the many roles a manager performs in his or her daily duties. Like it or not, the manager is a counselor and counseling is an “art.” Learn the objectives of counseling and develop effective techniques to uncover what is really going on in your department. This book examines ten counseling sessions for developing a staff that is willing to go to war for you.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Working Together for Professionals in Health Care: Communication Skills for Collaboration and Teamwork
Price: $9.99 USD. Words: 13,700. Language: English. Published: August 22, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
The quality of relationships among coworkers has a profound impact on patient and family experiences. Positive coworker relationships are key to employee engagement, morale and job satisfaction, as well as efficiency and effective service delivery. This book identifies the skills for creating and sustaining harmonious relationships, and includes practice exercises, self assessments and activities.
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience
Price: $9.99 USD. Words: 15,810. Language: English. Published: August 23, 2012. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
This nuts and bolts guide reinforces a customer orientation and develops key customer-oriented behaviors. It includes self-assessment and practice exercises that make employees more conscious of customer needs and adept at meeting these needs daily. This is a terrific text for staff development and improving service excellence in healthcare.
I Just Want To Be Happy (Transforming De-Motivation)
Price: Free! Words: 32,780. Language: American English. Published: January 13, 2013. Categories: Nonfiction » Business & Economics » Human resource management, Nonfiction » Self-improvement » Motivation and inspiration
This is ebook/module tackles core issues facing all de-motivated individuals. It is a step by step DIY process of how to identify, unearth, and dissolve de-motivation. The module "does not" use traditional methods of mentoring. This module describes "Dynamic Techniques of Conscious Transformation
Maslow and Motivation for Residential Childcare Managers
Price: $5.00 USD. Words: 29,900. Language: English. Published: December 4, 2014. Categories: Nonfiction » Education and Study Guides » Leadership, Nonfiction » Business & Economics » Management
This workbook examines how residential childcare managers can use the teachings of Maslow and other theorists to improve and retain staff in residential childcare, a sector with notoriously high rates of staff turnover. It is based on the author's successful eleven years' experience in the industry.
Character Of A Winner - Module 1- Edition 2
Price: $19.99 USD. Words: 6,320. Language: American English. Published: May 5, 2015. Categories: Nonfiction » Education and Study Guides » Educational policy & reform / charter schools, Nonfiction » Business & Economics » Business etiquette
A comprehensive training programme for those wanting to excel as a staff member and then perhaps go on to open their own business. The material in the book will take you from self improvement, to the improvement of others.. "WINNING BEGINS IN THE MIND"... "... It's your choice what happens in your future. You WILL write your future script... Make it an awesome script...
Character of a Winner - Module 2 - Edition 1
Price: $19.99 USD. Words: 7,280. Language: American English. Published: June 17, 2015. Categories: Nonfiction » Business & Economics » Small business and entrepreneurship, Nonfiction » Business & Economics » Small business and entrepreneurship
This book is dynamite in a small package. It follows Module 1 recently launched here on Smashwords. Download and add to the 1st Module 1 launched. By the time you have all 3 modules you will already have tools that will teach you how to be an exceptional business owner and a superior leader. Circulate it to your staff freely. They will become better at increasing turnover for the company...