Books tagged: staff education

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Found 2 results

Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.