Books tagged: staff education

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Found 3 results

Practical Assertiveness for Professionals in Health Care: Skills Key to Personal Effectiveness with Patients, Families, and Coworkers
Price: $9.99 USD. Words: 16,970. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Assertiveness leads to respectful, supportive relationships, greater employee engagement, and better outcomes. This book helps healthcare employees develop the mindset and language skills for being effectively assertive, not aggressive or passive, in daily interactions with coworkers, patients, and families. It includes case situations, self-assessment tools, and exercises for engaging employees.
Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager
Price: $9.99 USD. Words: 79,950. Language: American English. Published: August 10, 2012. Categories: Nonfiction » Business & Economics » Management and human resources, Nonfiction » Health, wellbeing, & medicine » Healthcare issues
Best Seller! This book describes seven powerful strategies critical to service excellence and improving HCAHPS. These strategies are effective, simple, and easy, and can be implemented in your organization immediately. They help you hire for customer service, remove barriers, solicit customer feedback, and install standards, key words, and much more.
Character Of A Winner - Module 1
Price: Free! Words: 6,310. Language: English. Published: May 5, 2015. Categories: Nonfiction » Education and Study Guides » Educational policy & reform / charter schools
A comprehensive training programme for those wanting to excel as a staff member and then perhaps go on to open their own business. I will take you from self improvement, to the improvement of others who may be employed by you or the company that you work for... "WINNING BEGINS IN THE MIND"... "... It's your choice what happens in your future. You WILL write your future script... Make it a good 1