Books tagged: staff management

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Found: 3 results

How to Beat the Hell out of your Competition (Using Customer Service)
By M. A. Sharrieff
Price: $2.99 USD. Words: 14,530. Language: English. Published: March 20, 2012 by Write On E-Publishing, LLC. Category: Nonfiction
If you own a business, deal directly with customers, manage or supervise customer service professionals, then this book is a must read! Find out how you can use customer service to increase sales revenues, win customers for life, and snatch market share from the grasp of your competitors! You'd better hurry, at least some of your market rivals can read, too!
How to Manage Difficult Staff (and stop going crazy)
By Peter O'Neill
Price: $9.99 USD. Words: 13,140. Language: English. Published: October 23, 2012. Category: Nonfiction
This book provides all the systems, techniques and knowledge you need to effectively manage “difficult” staff, overcome staff conflict and become a far more productive manager. It includes detailed systems and techniques that can stop “difficult” people in your company from taking control and driving you (and everyone else) crazy.
Top 100 Tips for Staff Management
By Paul Davis
Price: $2.97 USD. Words: 7,350. Language: English. Published: June 5, 2013. Category: Nonfiction
These crisp nuggets of proven wisdom will let you in on the secrets of becoming an effective team leader and team member. Learn how to delegate successfully. Find out what makes effective teams tick. Prepare to conduct an effective staff appraisal. Got a problem employee on your hands? Put your finger on the cause and find out how to deal with various challenging situations.