Assertive Behaviour & Delegation
By Philip Sinclair
Published: September 21, 2012.
This short book is packed with advice, guidance and how-to's in two of the most important skills required of managers today. Assertiveness deals with the subject of human behaviour, with different personality types and how to recognise them. It deals with the subject of poor communication and how to influence changes in behaviour in such a way as to score advantages for our business.