On Becoming Extraordinary - Star Professional Service Firms
by Pieter Klaas Jagersma
'On Becoming Extraordinary - Star Professional Service Firms' is a real-life look at the art of leading professional service firms (PSFs). The lessons learned are based on an extensive analysis of 116 successful firms, 338 interviews with senior PSF officials, 366 client executive interviews, 51 interviews with knowledgeable outsiders, and many online databases. What makes great PSFs really tick?