This book is for people new to entry-level management roles who want a brief overview of the five core management functions, management styles and approaches, the important management skills and some tips to handle common issues.
If you want down-to-earth examples and simple-to-follow ideas to build a successful organization, make more money and have happy employees then this book is for you! Learn how other people have made improvements, gone on to advance their careers and make HUGE profits. This book belongs in every leader's library - it can deliver results.
A humor book dedicated to the devoted, hard-working souls out there constantly subjected to this horrible economy and the stress, indignities, abuse, and family pressures that have accompanied it. Layoffs are rampant. But here are some basic goofball tactics that will confound your supervisory opponents and have them frantically combing through company policy manuals to find a rational response.
Have you started your day feeling happy with the world but find it going rapidly downhill because of the difficult situations you face? Do you ever feel you're not in control during these episodes? Do you let other people manipulate your day? If so, this book is for you. Difficult situations arise for everyone at work and at home. Handle them professionally and effectively.
Nasty Customers? Boss on the Rampage? Uncooperative Colleagues? Upset Secretary?
This international best-seller will help you deal with them.
At one time or another, everyone has to deal with irate, rude, impatient emotional or aggressive people in the workplace. This is the book for learning how to handle these stressful situations and how to defuse tensions calmly and with professionalism.