The Human Interface
by William Mangieri
Customer support can be Heaven, but most of us remember when it’s like - the other place.
We all have had to deal with difficult, unreasonable people in our lives. Often the system turns them into demons, but sometimes they start out that way.
Possession may be nine tenths of the law, but not when it comes to software.
Also available in the collection "More Things I Could Get Out of My Mind."