The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education
By Dr. Cheryl Lentz
Published: April 1, 2012.
This book provides a distinctive approach to the transformation of the higher education culture within the United States. Dr. Gillian Silver and Dr. Cheryl Lentz, noted content experts, professors and curriculum/program developers, explain the contents will initiate an intensive dialogue about the implications and impacts on administrative structure, faculty practice, and learner outcomes.