By Les Broad
Published: September 20, 2011.
Rudeness, bad service, incompetence – do we have to tolerate such things from businesses who rely on us for their income? The author doesn't think so, and complains about it all. In writing.
He kept the correspondence too, and a lot of it is reproduced here. Much of it is really quite funny but the occasional frustration of dealing with big, faceless, corporate entities is all too obvious!