Having had twenty-five years experience with process improvement in the financial services industry, Abdul Jaludi has espoused and championed efficiency as a crucial element in successfully and consistently meeting customer's needs and expectations. Facilitating twenty-four-seven stability and availability within the unforgiving business environs of intense competitive pressure and strict regulatory requirements has been an ever-changing trial throughout his tenure. It is nevertheless within these challenging and high-stakes environs that Jaludi has been able to help establish one of the most efficient mainframe banking environments in the world - leading innovation in procedure automation; and department, function, process and tool optimization - well before such improvements were thought practical, or even possible.
His firsthand experience has enabled Jaludi to fully understand and embrace how process improvement, change management, and corporate culture are critical factors in determining how an organization can efficiently address and react to rapid changes in the business environment. The lessons learned during those twenty-five years are the genesis of this book, which focuses on the concept of process improvement, how to implement change and innovation, and the role of leadership in making these crucial elements of success an integral part of the corporate culture.