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Ed Gagnon, President and Founder of Customer Service Solutions, has ridden the cutting edge of the customer service industry for over ten years. A regular expert resource in his field, Ed has been featured on WJZY’s Charlotte Now and WFAE’s Charlotte Talks with Mike Collins and has a regular column on the subject featured in the Charlotte Business Journal. Ed and Customer Service Solutions work across industries and across regional lines, completing 450 projects in 15 states over the years. 2008 saw Customer Service Solutions sign as clients such diverse organizations as the Orlando Magic, Anson County Schools, the Los Angeles Clippers and the Public Library system of Mecklenburg County.