The Consumer Learner: Emerging Expectations of a Customer Service Mentality in Post-Secondary Education

This book provides a distinctive approach to the transformation of the higher education culture within the United States. Dr. Gillian Silver and Dr. Cheryl Lentz, noted content experts, professors and curriculum/program developers, explain the contents will initiate an intensive dialogue about the implications and impacts on administrative structure, faculty practice, and learner outcomes. More

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About Dr. Cheryl Lentz

Dr. Cheryl Lentz is a university professor and a prolific award winning author known for her writings on The Golden Palace Theory of Management, effective study skills, and refractive thinking. She is an 18-time internationally published and 11-time award winning author who helps doctoral scholars publish their writings within the trademarked anthology series: The Refractive Thinker®.

To reach Dr. Cheryl Lentz for information on any of these topics, and please e-mail:


The Consumer Learner: Marketing Video
Short Marketing Video: Dr. Gillian Silver and Dr. Cheryl Lentz

The Consumer Learner
Join us in a national dialogue about the shift in the educational paradigm. Meet the consumer learner.

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