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Ed Rehkopf is a retired hospitality veteran. During his long and varied career, he has managed two historic university-owned hotels, managed at a four-star desert resort, directed operations for a regional hotel chain, opened two golf and country clubs, worked in golf course development, and launched an operations resource website for the hospitality industry.
on Sep. 05, 2012 :
This collection of articles spells out a transformational style of leadership that can make a difference in any organization. I wish I had read this years ago.
(reviewed the day of purchase)