Surviving Customer Service: A Frontline Employee Field Guide

Customer Service jobs are no easy task. For many of us, CS will be our first job and set the tone for the rest of our working lives. This field guide is meant to give a leg-up on those first few months on the job by providing insight into customers, coworkers and getting through a day in the life of a customer service agent.
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Words: 26,760
Language: English
About Shawn Cowling

Hi everybody! I'm Shawn. I write books. I hope you like them.
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