Making Service Count - How to Deliver Outstanding Customer Service And Make Your Small Business More Profitable

This book is an excellent tool to help you implement customer service ideas into your business. You will find the short thought-provoking chapters are designed to help you take action now! When you answer the questions, do the exercises, and apply the principles and ideas covered in this book, your customers' satisfaction level will go up and so will your profits.

Available formats: epub, mobi, pdf, rtf, lrf, pdb, txt

First 10% Sample: epub mobi (Kindle) lrf more read online
About Tom Borg

Tom is president of Tom Borg Consulting, LLC. He is a business consultant, trainer, coach and author.
He shows his clients how to find, attract, sell and keep enough of the right kind of clients to maintain an increasingly profitable business.

Since 1982, he has worked with small and mid-size businesses and organizations and helped them to run institutions that are more successful. He works with the owner, management team and staff to develop their performance potential.

His client list includes organizations such as, Evans Distribution Systems, Detroit-Windsor Tunnel, Crain’s Small Business, Inch Memorials, Fox Hills Golf & Banquet Center, Apartment Services Company, Pulte Homes and many other small businesses.

Over the span of his speaking career, Tom has trained thousands of his program participants in Canada, Saudi Arabia and throughout the United States. He is author of two books, Making Service Count, and his second book, How to Keep a Positive Attitude in a Sometimes Negative World. He is author of the white paper The 13 Fatal Mistakes that Small Business Owners Make and How to Avoid Them.

He has appeared on Michigan Entrepreneur TV, the Small Business Association of Michigan radio show and many other local radio and television shows. His articles have been published in 47 countries and have also be printed in publications such as Crain’s Business, the Detroit Free Press, and national publications such as the Service Edge, Marketing for Success, Customer Service Manager Magazine, Corp Magazine, Office Line Magazine, and in the Michigan Retailer magazine and the Small Business Association of Michigan’s bimonthly Focus magazine and is a regular contributor to their blog. Tom also publishes his own monthly e-newsletter and blog. Tom has a Bachelor’s Degree in Administration and a Master’s Degree in Educational Leadership from Eastern Michigan University.

Tom’s business articles have been published in over 47 countries and have appeared in local publications such as: Small Business Association of Michigan’s Focus Magazine, Crain’s Business, the Detroit Free Press, Marketing for Success, Customer Service Manager Magazine, Corp Magazine, Beyond.com, Office Line Magazine, and Michigan Retailer magazine.

Tom also publishes his own monthly Small Business Advisory Report. If you would like to receive a free E-subscription to this excellent report please see him after the program or visit his website.

He has a Bachelor’s Degree in Administration and a Master’s Degree in Educational Leadership from Eastern Michigan University.

If you would like more information on how Tom can provide consulting, training, speaking or coaching to you or employees in your organization please contact our office. You can reach us at: 734-404-5909, email him at: tomborg@tomborgconsulting.com or visit our website at www.TomBorgConsulting.com

Reviews

This book has not yet been reviewed.
Report this book