Managers Cookbook

Managing others for the first time doesn’t have to be a daunting task, whether you are new to this or just want to be the best kind of manager you can this has been written as the “pick “n” mix” of managers guides, you pick the section you want to learn about and it’s like having an experienced friend tell you ways of actually doing it for the first time.

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About Niki Odolphie

Call Centre process designer with up-to-date people and technical skills. I have a proven track record of engaging and empowering staff to want to succeed with demonstrated results in reduced absence, improved performance and self-motivation.

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