Succeeding with Difficult Customers

"Succeeding with Difficult Customers" is the most comprehensive book available for customer representatives, managers, and businesses. Key areas include: Knowing the Customer; Company Responsibilities; and Dealing with Difficult Customers.This book goes beyond being congenial to understanding a situation so you can adjust based on what is transpiring in any given interaction with another person. More
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About Joseph Koob II

Dr. Koob is one of the foremost authorities on "Understanding and Working with Difficult People" with a dozen books, including "Succeeding with Difficult Coworkers," Managing Difficult Employees," and "Succeeding with Difficult Bosses".He is founder and owner of Metacoach LLC and which has the world’s most extensive materials available on Working with Difficult People and through Difficult Situations.

His range of experience includes 20+ years as a college educator/manager/director, executive and personal coach, and as a motivational speaker. He does business trainings and seminars throughout the United States and Canada, and has appeared on radio and TV. Dr. Koob works with clients around the world as a business and personal coach, software designer, and educator.

Dr. Koob is a dynamic speaker whose down-to-earth style, imbued with humor and practicality, is popular with audiences throughout the United States. Practical and inspirational topics include Management and Leadership; Communicating with Difficult People; Time Management; Stress Management; “How to Have More Fun at Work,” “Proud to be an American,” and others.

B. Mus, DePauw Univ.
M. A. Montclair State Univ.
M. S. in Counseling, Northern State Univ.
Doctorate in Education; Univ. of Illinois, Urbana-Champaign

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