The Burnout represents a risk always higher in working environments characterized by a relationship, more or less direct with a plurality of users. This phenomenon is characterized by work-related stress for depersonalization, which it gives rise, which is characterized by an attitude of indifference, malice and cynicism towards the recipients of their work. More
The Burnout, represents a type of response to a situation perceived as intolerable: the operator receives an unbridgeable gap between the amount of the requests made by users and available resources (individual and organizational) to respond positively to such requests. The result is a sense of learned helplessness due to the belief that nothing could be done to change the situation, to eliminate the inconsistency between what you believe that you expect and what you can offer.