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Clive Zietman is a well-known litigation lawyer who lives and works in London. He has written several humorous books about how to complain under the pen name Jasper Griegson, including The Joys of Complaining and The Complete Complainer. He has been published widely in the British national press and has been a radio and television broadcaster for over 20 years. He will be donating all proceeds from the sale of this book to a spinal injuries charity.