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Here is a brief summary of my work experience: Currently I work as a Customer Service Agent (CSA II), providing customer service to new and current Amazon.com customers, and Tier 1 support for Kindle. Just prior to Amazon.com I was a self employed writer and blogger, before that I worked for five years as a Store Manager for Radio Shack at stores in Illinois, Iowa, Ohio, and West Virginia. I have four years experience in the educational field at primary, secondary, and university settings, as a Substitute teacher for the Henry, Stark, and Bureau counties (Illinois) Regional Office of Education, as a Graduate Tutor at the Western Illinois University Writing Center-Quad Cities campus and as a Classroom Distant Learning Facilitator. I have thirteen years experience in the food service industry and culinary arts. I have nine years experience in Retail Management in both Specialty Stores and Department Stores.
Here is a brief summary of my educational background: I have an earned Master’s degree in Business Administration (2004) from Western Illinois University with concentrations in International Business, Marketing, and Finance. I also have an earned Bachelor’s degree (1999) in Liberal Arts with minors in Marketing and Management from Western Illinois University-Quad Cities, and an earned Associate’s degree (1990) in Culinary Arts from Black Hawk College.