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on July 10, 2014 :
I actually bought this book for my sister as a birthday present who is a telemarketer. She said this book was downright helpful and was precise to the content. This book gave her so many tips to succeed in her career.
Sometimes she changed the way how she reacts to a normal situation during work which she is used to. Instead, she had been using techniques sited in this book. I am really happy to have gifted her something really worth reading.
I hope to see lot of books in this topic by the author so that I can gift my sister one of those again!
(reviewed the day of purchase)