Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

This is Volume 4 in the 4-Volume series.

When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable. More

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About Karl Palachuk

Karl Palachuk has written 15 books, including Managed Services in a Month, the number one book for managed services on Amazon for the past five years. He has advised business owners in the small business space for over a decade as an international speaker, blogger, Podcast host, and personal business consultant. Karl's storefront for his books, whitepapers, video educational programs, and more can be found at www.smbbooks.com.

Outside the world of technology, Karl is also the author of Relax Focus Succeed®, a guide to balancing your personal and professional lives and being more successful in both.
More information about the book can be found at www.relaxfocussucceed.com.

Karl runs a series of interactive online courses throughout the year as well based large in part on the content from his books and blogs. These courses are like a quick start guide to everything you need to know about being a successful managed service provider. More information about those courses can be found at www.GreatLittleSeminar.com.

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