Conflict Resolution Training for Elearning Using ADDIE Instructional Design Processes

This project is designed to use eLearning in collaborative teams using solid instructional ADDIE design theory to train retail sales reps how to deal with conflict resolution situations with empathy, positive body language, positive verbal communication, and better listening skills. It details the types of instruction, then goes into detail for pre-and-post assessments and researched documentation More
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About David Pollitt

Currently writer of Christian Science Fiction with a six-book series. With three-book Christian nonfiction series on the new covenant species. Additionally, writes educational training books for management and universities. Big sailboat buff spending spare time when not writing restoring old sail boats. Spends time doing editing projects for publishers and authors. Spent years as a finance and business professor. Works for the AT&T Corporation in Nashville, Tennessee and has for the last 11 years. His three newest writing projects are The Noah Clan: Dark Nephilim Seeds followed by Floaters, Black Ice, Musterion: The 13th Disciple, and White Wings.

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